Privacy Policy
Effective as of: July 12, 2026
This Privacy Policy governs the collection, use, and disclosure of personal information by Otto’s Garage Door through its website located at garagedoorservicepasadena.com (the ‘Site’). Otto’s Garage Door operates as a home-service marketing and referral company: it advertises home-service categories, receives service requests from visitors to the Site, and forwards those requests to independent businesses that are equipped to respond, quote, and perform the requested work. Otto’s Garage Door does not itself perform any home-service work.
This Policy applies to all persons who visit the Site or submit information through it. By using the Site or submitting a service request, a visitor acknowledges that they have read and accepted the terms of this Policy. If a visitor does not agree to these terms, they should refrain from using the Site.
What Choices Does a Visitor Have Regarding Their Information?
Visitors to the Site retain meaningful control over how their personal information is used. The following options are available:
- Opt Out of Text Messages: Any visitor who no longer wishes to receive text messages from Otto’s Garage Door or a business that has received their request may reply STOP to any such message at any time. Opting out of texts will halt text communications but will not automatically terminate other forms of contact related to an open service request unless the visitor separately requests that.
- Request Access to Information on File: A visitor may ask what personal information Otto’s Garage Door holds about them, what categories it falls into, and to whom it has been disclosed. Such a request may be submitted through the contact page at https://garagedoorservicepasadena.com/contact-us/.
- Request Deletion: A visitor may ask that their personal information be deleted from Otto’s Garage Door’s records, subject to any legal obligations or legitimate business reasons that require its retention. Deletion requests may be submitted through the contact page at https://garagedoorservicepasadena.com/contact-us/.
What Privacy Rights Do State Residents Have?
Residents of California, Virginia, Colorado, Connecticut, and Utah - and residents of other states that have enacted comparable consumer privacy statutes - are entitled to specific rights with respect to their personal information. Otto’s Garage Door recognizes and will seek to honor those rights as described below.
Rights Available to Eligible Residents:
- Right to Know and Access: The right to know the categories and specific pieces of personal information that have been collected, as well as the identity of the parties to whom that information was disclosed or transferred.
- Right to Correct: The right to request correction of inaccurate personal information held by Otto’s Garage Door.
- Right to Delete: The right to request that personal information be deleted, subject to applicable legal exceptions.
- Right to Data Portability: The right to receive a copy of personal information in a structured, commonly used format.
- Right to Opt Out of Sale, Sharing, and Targeted Advertising: The right to direct Otto’s Garage Door not to sell or share personal information, and not to use it for targeted advertising or profiling in furtherance of decisions that produce legal or similarly significant effects.
Important Notice Regarding the Transfer of Service-Request Information: The core function of Otto’s Garage Door’s business is to receive a visitor’s service request and make it available to the independent businesses that are in a position to respond to and perform the requested work. That transfer of a visitor’s contact details and project information to those businesses may constitute a ‘sale’ or ‘sharing’ of personal information as those terms are defined under certain state privacy laws. A visitor who does not wish to have their information passed along in this manner should not submit a service request through the Site. Any visitor who wishes to opt out of such transfers, or to withdraw a previously submitted request, may do so by contacting Otto’s Garage Door through the contact page. That contact method is the operative opt-out mechanism; there is no on-site toggle or cookie banner for this purpose.
How to Exercise These Rights: Requests to exercise any of the rights described above should be submitted through https://garagedoorservicepasadena.com/contact-us/. An authorized agent may submit a request on a consumer’s behalf, provided that appropriate proof of authorization accompanies the request. Otto’s Garage Door may require verification of the requestor’s identity before honoring any request. Otto’s Garage Door will respond within the time period prescribed by the law applicable to the requestor’s state of residence.
Appeals: If Otto’s Garage Door declines to honor a privacy request in whole or in part, the affected individual may appeal that decision by responding to the notice of denial or by submitting a new communication through the contact page. Otto’s Garage Door will inform the individual of the outcome of any appeal and the reasons for the determination.
Non-Discrimination: No visitor or consumer will be denied access to the Site, charged a different price, or provided a diminished level of service solely because they exercised any of the rights described in this section.
What Should a Visitor Understand About Text-Message Communications?
By submitting a service request through the Site, a visitor may receive text messages (SMS or MMS) related to that request. The following disclosures apply to all such communications:
- Who May Send Messages: Text messages may be sent by Otto’s Garage Door and, separately, by the independent business or professional that receives and undertakes the visitor’s service request. That business communicates on its own behalf and is not acting as an agent of Otto’s Garage Door.
- Types of Communications Covered: A visitor’s submission of a service request constitutes their consent to receive calls and text messages placed through an automatic telephone dialing system or autodialer, as well as calls or messages using a prerecorded or artificial voice.
- Consent Is Not a Condition of Service: Agreeing to receive calls or text messages is not a requirement for obtaining any goods or services. A visitor may opt out of such communications without forfeiting access to the referral service.
- Message Frequency: The number of messages a visitor receives will vary depending on the nature of their request and the response activity associated with it. A specific number of messages per period cannot be guaranteed.
- Carrier Rates: Standard message and data rates may be assessed by the visitor’s wireless carrier. Otto’s Garage Door is not responsible for any such charges.
- How to Opt Out or Get Help: A visitor may reply STOP to any text message to discontinue receiving text messages. A visitor may reply HELP to any text message to receive assistance. Opting out of text messages will not automatically stop other forms of outreach concerning an open service request unless the visitor separately communicates that preference to Otto’s Garage Door.
- Additional Contact for Opt-Out Requests: Visitors who prefer to submit an opt-out or inquiry in writing may do so at any time through https://garagedoorservicepasadena.com/contact-us/.
Does Otto’s Garage Door Collect Information From Children?
The Site is intended solely for use by adults and is not directed at, marketed to, or designed for children under the age of thirteen (13). Otto’s Garage Door does not knowingly solicit or collect personal information from any individual under thirteen years of age. If Otto’s Garage Door becomes aware that personal information has been submitted by a child under that age without verifiable parental consent, it will take reasonable steps to delete such information from its records promptly. Parents or guardians who believe their child may have submitted information through the Site are encouraged to contact Otto’s Garage Door through https://garagedoorservicepasadena.com/contact-us/.
What Does a Visitor Consent to by Submitting Information Through the Site?
When a visitor completes and submits a contact form, quote-request form, or chat inquiry, or otherwise transmits personal information through the Site, that visitor expressly consents to the following:
- Transfer of Information: The visitor consents to Otto’s Garage Door forwarding their submitted information - including contact details and project description - to the independent business or businesses that are positioned to respond to and perform the requested work. This transfer is the fundamental service Otto’s Garage Door provides, and the visitor’s submission constitutes their acknowledgment and acceptance of it.
- Contact by Call, Text, or Email: The visitor consents to being contacted by Otto’s Garage Door and by the business that receives their request, whether by telephone call, text message (including automated or prerecorded messages), or email, for purposes related to their service request.
- Consent Is Not a Purchase Condition: A visitor’s agreement to receive calls or text messages is not a prerequisite for obtaining any service. Any visitor may withdraw this consent at any time without being denied access to the referral process, subject to the limitations described in this Policy.
What Personal Information Does Otto’s Garage Door Collect?
Otto’s Garage Door collects personal information in two principal ways: directly from visitors who interact with the Site’s forms or chat features, and automatically through standard web-technology logging.
Information Submitted Directly by Visitors: When a visitor requests a quote, initiates a chat session, calls a Site-listed number, or otherwise reaches out through the Site, Otto’s Garage Door may collect some or all of the following depending on what the visitor provides:
- The visitor’s full name;
- A primary telephone number and, where provided, an alternate number;
- An email address;
- The service address or property location where work is needed;
- A description of the project, including the type of service requested and any relevant details the visitor chooses to supply.
Automatically Collected Technical Data: As with most websites, the Site’s servers and analytics tools record certain information when a visitor accesses the Site. This includes, for example, the pages visited, approximate geographic region, browser type and version, the referring URL, and device and operating system information. This data is used for site performance, security, and general analytics purposes and is not ordinarily linked to an identified individual by Otto’s Garage Door in the ordinary course of operations.
Does Otto’s Garage Door Share Information Within a Larger Family of Brands?
Otto’s Garage Door is one of several home-service marketing brands that operate under common ownership or common management. That broader group of brands may share underlying infrastructure, vendor relationships, and operational resources - including call-answering services, customer-relationship management and scheduling platforms, hosting environments, and marketing-technology systems.
Personal information collected through the Site may be disclosed to other brands within that affiliated group, as well as to the shared vendors and service providers those brands employ, for purposes such as routing a service request to the appropriate trade category or geographic coverage area, providing operational support, administering billing relationships, preventing fraudulent activity, and maintaining quality standards.
Any affiliated brand or shared vendor that receives personal information in this manner is expected to handle it under a privacy policy that is either identical to this one or materially consistent with its terms and obligations.
With Whom Does Otto’s Garage Door Share a Visitor’s Information?
The information a visitor submits through the Site - including their name, telephone number, email address, service location, and project description - is conveyed to the licensed or registered trade professionals and home-service companies whose business it is to respond to, price, and carry out work in the requested category and area. These are the businesses to whom Otto’s Garage Door’s marketing and referral activity is directed, and making visitor-submitted information available to them is the specific purpose for which it was collected.
Those businesses function independently of Otto’s Garage Door. They set their own prices, employ their own personnel, and operate under their own licenses and insurance. Once a visitor’s information has been conveyed to such a business, that business may contact the visitor directly by phone, text, or email.
Beyond that core referral transfer, Otto’s Garage Door may also disclose personal information to affiliated brands and shared service vendors as described in the Affiliates section of this Policy, and to governmental or legal authorities when disclosure is required or permitted by law.
How May a Visitor Contact Otto’s Garage Door With Privacy Questions or Requests?
Any visitor who has a question about this Privacy Policy, wishes to exercise a privacy right described herein, or needs to make any other privacy-related inquiry is invited to reach Otto’s Garage Door through the contact page at https://garagedoorservicepasadena.com/contact-us/. Otto’s Garage Door will endeavor to acknowledge and respond to all privacy communications in a timely manner consistent with applicable law.
This Privacy Policy was last updated on July 12, 2026. Otto’s Garage Door reserves the right to amend this Policy at any time. Material changes will be reflected by an updated effective date at the top of the Policy. Continued use of the Site following any such update constitutes the visitor’s acceptance of the revised terms.